General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts you enter into with us as the provider (LAVABIS GmbH) via the website www.lavabis.com, unless an amendment is agreed in writing between the parties. Deviating or conflicting terms and conditions are only effective with our express consent.
(2) We offer our products for sale only to natural or legal persons or legal entities that are acting in the course of their commercial or independent professional activity at the time of entering into the legal transaction (traders). Contracts with consumers are excluded.
§ 2 Formation of the Contract
(1) The subject matter of the contract is the sale of goods. The essential characteristics of the goods are set out in the respective offer.
(2) By listing the respective product on our website, we are making a binding offer to enter into a contract via the online shopping cart system on the terms and conditions specified in the respective offer.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes at any time.
After clicking the "Checkout" or "Continue to Order" button (or similar wording) and entering your personal details as well as the payment and shipping terms, the order details will finally be displayed to you in an order overview.
If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort) as your payment method, you will either be taken to the order overview page in our online shop or redirected to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, you will make the corresponding selection or enter your details there. Finally, the order details will be displayed to you as an order overview on the website of the instant payment system provider or after you have been redirected back to our online shop.
Before submitting the order, you have the opportunity to review and change the details in the order overview again (also using the browser's "back" function) or cancel the order. By submitting the order via the corresponding button, you legally accept the offer, thereby concluding the contract.
(4) You may also make a binding contractual offer (order) by telephone, email, fax or post.
The acceptance of the offer (and thus the conclusion of the contract) takes place immediately upon receipt of the order by telephone or, at the latest, within 5 days by confirmation in text form (e.g. email), in which the fulfillment of the order or delivery of the goods is confirmed to you (order confirmation).
If you have not received such a message within this period, you are no longer bound by your order. Any services already provided will be refunded without delay in this case. \
(5) At your request, we will prepare an individual offer for you, which will be sent to you in text form and to which we will be bound for 5 days (unless a different period is specified in the respective offer). You accept the offer by confirmation in text form.
(6) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically by email. You must therefore ensure that the email address you have provided to us is correct and that the receipt of the emails is technically ensured.
§ 3 Prices, Payment Terms and Shipping Costs
(1) The prices stated in the respective offers, as well as the shipping costs, are net prices. They do not include statutory value added tax.
(2) The shipping costs incurred are not included in the purchase price; they will be calculated separately unless free shipping has been promised. Further details can be found under a correspondingly labeled button on our website or in the respective offer.
(3) If delivery takes place to countries outside the European Union, additional costs not attributable to us may arise, such as customs duties, taxes or money transfer fees (bank transfer or exchange rate fees charged by credit institutions), which you are to bear.
(4) Costs incurred for money transfer (bank transfer or exchange rate fees charged by credit institutions) are to be borne by you in cases where delivery takes place to an EU member state, but payment was initiated outside the European Union.
(5) You have the payment options indicated under a correspondingly labeled button on our website or in the respective offer. Unless a different payment period is specified for the individual payment methods or on the invoice, the payment claims arising from the concluded contract are due immediately. A deduction of cash discounts is only permitted if expressly stated in the respective offer or on the invoice.
§ 4 Delivery Terms
(1) The estimated delivery period is stated in the respective offer. Delivery dates and delivery periods are only binding if they have been confirmed in writing by us. If the payment method is advance payment by bank transfer, the goods will only be dispatched after we have received the full purchase price and the shipping costs.
(2) Should a product you have ordered unexpectedly be unavailable despite the timely conclusion of an adequate hedging transaction for reasons not attributable to us, you will be informed of the unavailability without delay and, in the event of withdrawal, any payments already made will be refunded without delay.
(3) Shipping is at your risk. If you wish, shipping will be covered by appropriate transport insurance, the costs of which are to be borne by you.
(4) Partial deliveries are permitted and can be invoiced by us independently, provided that this does not result in additional shipping costs for you.
§ 5 Warranty
(1) The warranty period is one year from the delivery of the goods. The shortened period does not apply:
- to damages caused by us through intent or negligence resulting from an injury to life, body or health, or to other damages caused intentionally or through gross negligence;
- insofar as we have fraudulently concealed the defect or have provided a guarantee for the condition of the item;
- to items that have been used for a structure in accordance with their usual intended use and have caused its defectiveness;
- to statutory recourse claims you have against us in connection with rights of remedy.
(2) Only our own statements and the manufacturer's product description are considered agreed upon as the condition of the item, not other advertising, public praise or statements by the manufacturer.
(3) In the event of defects, we will remedy them at our discretion by repair or replacement. If the remedy of the defect fails, you may, at your discretion, request a price reduction or withdraw from the contract. The remedy of the defect is considered unsuccessful after an unsuccessful second attempt, unless something else follows specifically from the nature of the item or the defect or other circumstances. In the event of repair, we are not required to bear the increased costs arising from transporting the goods to a location other than the place of performance, provided that the transport does not correspond to the intended use of the goods.
§ 6 Right of Retention, Reservation of Title
(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.
(2) We reserve ownership of the goods until all claims arising from the ongoing business relationship have been settled in full. A pledge or security transfer is not permitted before the transfer of ownership of the reserved goods.
(3) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice value arising from the resale, and we accept the assignment. You are further authorized to collect the claim. However, if you do not properly fulfill your payment obligations, we reserve the right to collect the claim ourselves.
(4) In the event of the combination and mixing of the reserved goods, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.
(5) We undertake to release the securities due to you upon request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is at our discretion.
§ 7 Choice of Law, Place of Performance, Jurisdiction
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The place of performance and jurisdiction is our registered office, provided that you are a trader, a public law legal entity, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU.
§ 8 Product Subscriptions
When ordering a product subscription, we will deliver the selected goods regularly at the agreed delivery interval without the need for a new order. Each delivery will be invoiced separately. The agreed prices, discounts and shipping costs are set out in the respective offer. The subscription is for an indefinite period. There is no minimum term or notice period. You can pause or cancel the subscription at any time using the corresponding functions in the customer portal. Alternatively, you can contact us by email at info@lavabis.com. Deliveries already dispatched remain unaffected.
II. Customer Information
1. Identity of the Provider
LAVABIS GmbH
Ostendstr. 5
64319 Pfungstadt
Germany
Telephone: +49 6157 9589700
Email: info@lavabis.com
2. Information on the Formation of the Contract
The technical steps for concluding the contract and the conclusion of the contract itself, as well as the correction options, are carried out in accordance with § 2 of our General Terms and Conditions (Part I).
3. Contract Language, Storage of Contract Text
3.1. The contract language is German.
3.2. We do not store the full contract text. Before submitting the order or request, the contract data can be printed using the browser's print function or saved electronically.
These general terms and conditions and customer information were created by the Händlerbund's legal experts specializing in IT law and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of warnings. Further information on this can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.\
As of: 06.11.2026