Product Range & Products
What products does Lavabis offer?
We carry over 10,000 products specifically for funeral directors. Our product range covers all relevant areas for funeral homes: care & embalming, hygiene, urns & coffins, cemetery & funeral service, and pet burial.
How do I find the product I want in your shop?
You can easily find the product you're looking for by entering a search term or article number directly into the search field. Alternatively, you can use our convenient filter functions and our clear category tree to navigate our product range effectively.
Do you offer tiered pricing or quantity discounts?
We offer tiered pricing on selected products ( click here to go to the "Quantity Discount" category ).
Registration & Login
Who can order from Lavabis?
Sales are made exclusively to businesses, tradespeople, freelancers, and public institutions. Sales to consumers as defined in § 13 of the German Civil Code (BGB) are excluded.
How do I register as a new customer?
New customers can register using our online form ( click here to register ). Please select the appropriate customer group ("Funeral Director" or "Other Business Customer") to gain targeted access to the offers and conditions relevant to you in our shop.
Is it possible to place an order as a guest or without a customer account?
No, placing an order without a customer account is not possible. A customer account is required to verify your business status and eligibility to purchase, and to grant you access to our industry-specific offers, prices, and services. It also enables efficient processing of your orders and invoices.
Order & Shopping Cart
Why aren't all the prices displayed?
Some prices are only visible to specific customer groups and will therefore only be displayed after your access has been activated. Our offer is specifically aimed at entrepreneurs, tradespeople, freelancers, and public institutions. Registration allows us to assign your customer group and show you the appropriate prices.
Is there a minimum order value?
No, we don't have a minimum order value. You can order flexibly and according to your needs.
Is there a minimum order quantity?
For most products, there is no minimum order quantity. However, for some items, such as products with fixed packaging units, a minimum order quantity is required.
Can I order by phone, fax or email?
Yes, you can also place your order by phone, fax or email.
Telephone: +49 6157 9589700
Fax: +49 6157 9589710
Email: info@lavabis.com
Payment & Invoice
What payment options do you offer?
The following payment options are available in our online shop:
– Credit cards (Visa, Mastercard, American Express, Maestro, UnionPay)
– Shop Pay
– Apple Pay
– Google Pay
PayPal
– Klarna invoice
– EPS (for customers from Austria)
– iDEAL (for customers from the Netherlands)
– Purchase on account (exclusively for existing customers based in Germany)
Please note that the availability of certain payment methods may vary depending on the country, customer group and technical approval.
Will I receive an invoice with VAT shown separately?
Yes, business customers based in Germany generally receive an invoice with German VAT shown separately.
For customers based in other EU countries:
If a valid VAT identification number was provided during registration, the delivery will be VAT-free as part of an intra-Community acquisition. If no valid VAT identification number is provided, German VAT will be charged.
For customers from non-EU countries (third countries), delivery is generally VAT-free as an export delivery, provided that the conditions according to § 6 UStG are met.
When and how will I receive my invoice?
You will usually receive your invoice immediately after the goods have been shipped. The invoice will be automatically sent to you by email to the address you provided during the ordering process.
Why does my customer account show "Payment pending" even though I have already paid the invoice?
For technical reasons, the payment status in your customer account is currently not automatically updated to reflect incoming payments. This means that the status "Payment pending" will still be displayed even if your invoice has already been paid.
We are working hard to improve this feature as quickly as possible.
Thank you for your understanding and patience!
Shipping & Delivery
How quickly will the delivery take place?
We usually ship in-stock items within 2-3 working days.
For items shipped by freight carrier, bulky goods, or products delivered directly from the manufacturer, the delivery time may vary.
The applicable delivery time is indicated directly with the respective product in the online shop.
Which shipping provider will be used?
We deliver your order reliably with DHL.
Do you also deliver to third parties, parcel lockers or islands?
Yes, we are happy to deliver to third parties, parcel lockers, and islands.
I haven't received my goods – what should I do?
Please first check the status of your shipment using the tracking number ( click here to go to DHL's shipment tracking ).
If your delivery is delayed or lost, please contact our customer service. We will help you as quickly as possible to resolve the issue.
Returns & Complaints
Can I return items?
No. Business customers do not have a statutory right of withdrawal.
How do I proceed with a complaint?
Should you have any reason to complain, please contact our customer service immediately with a detailed description of the problem and, if relevant, photos of the product. We will review the matter as quickly as possible and find a solution together.
Customer Service & Contact
How do I reach customer service?
You can reach our customer service as follows:
By phone: +49 6157 9589700
By email at: info@lavabis.com
Via the contact form on our website: Click here to access the contact form.
Our staff will be happy to assist you with any questions or concerns.
Can I receive telephone consultation?
Yes. We are happy to offer you a telephone consultation. Please contact our customer service at +49 6157 9589700 to schedule an appointment or to receive direct support.
Data protection & security
Will my data be treated confidentially?
Yes. We place great importance on the secure and responsible handling of company and personal data. All information transmitted is treated confidentially and used exclusively for business purposes.
Your data will be processed and stored in accordance with applicable data protection laws (e.g., GDPR) and commercial and tax law retention requirements. Data will only be shared with third parties if this is necessary for the performance of the contract (e.g., for shipping or payment processing) or if there is a legal obligation to do so.
Detailed information can be found in our privacy policy .
How secure is the payment process in your shop?
The security of your payment details is our highest priority. Our shop uses state-of-the-art encryption technologies to protect your information from unauthorized access during the payment process.
Payments are processed exclusively through certified and trusted payment service providers that meet current security standards. We never have access to your complete payment information.
This ensures that your business transactions are not only processed efficiently, but also with maximum protection.